Utility and Infrastructure Assistance Resource

Electric, Gas and Water Assistance:

The Nevada Energy Assistance Program (EAP) | Division of Welfare and Supportive Services (DWSS) | Programs provides a supplement to assist qualifying low-income Nevadans with the cost of home energy. Nevada's EAP program has two funding sources, the Low Income Home Energy Assistance Program (LIHEAP) federal block grant and state revenue generated from Nevada's Universal Energy Charge (UEC).

NV Energy Assistance Programs | NV Energy | NV Energy will suspend disconnects for non-payment for our customers directly impacted by this crisis and waive late fees and deposits for customers who experience financial hardships related to COVID-19, or are unable to pay due to self-isolation. 

Southwest Gas Special Programs and Assistance | Southwest Gas |  Southwest Gas is committed to providing safe and reliable service to our customers. Because of the COVID-19 pandemic, we are immediately starting a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. 

Las Vegas Valley Water District Response to COVID-19 | Las Vegas Valley Water District | In light of the emerging COVID-19 issue, the Las Vegas Valley Water District (LVVWD) has temporarily suspended customer shut-offs for delinquent and/or non-payment. The Water District will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide other customer services.

Truckee Meadows Water Authority Response to COVID-19  | Truckee Meadows Water Authority | Temporarily suspending water shut offs due to an inability to pay. They are encouraging customers that are experiencing hardship to contact them. 

Carson City Public Works Assistance Program | Carson City Public Works | Currently not shutting off water or sewer services due to an inability to pay. Customers experiencing financial hardship are encouraged to contact customer service by calling (775) 887-2355.

**All other Water Utilities servicing Nevada residents are temporary suspending shut offs or disconnections for non-payment for customers that have been directly impacted by COVID-19.


AT&T Response to COVID-19  | AT&T |  Waving late fees incurred due to economic hardship related to the COVID- 19 pandemic and will not terminate the service of any wireless, home phone, or broadband residential or small business customer because of their inability to pay due to COVID-19. Additionally, AT&T will continue to provide public Wi-Fi hotspots and offer existing customers that are qualifying limited income households internet access for $10 a month through the Access from AT&T program.

Sprint Response to COVID-19  | Sprint | For the next 60 days, Sprint will support our residential and small business customers by Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and Waiving late fees incurred because of economic circumstances related to the pandemic.

Verizon Response to COVID-19 | Verizon | Not terminate service to any of our residential or small business customers because of their inability to pay their bills due to hardships caused by the coronavirus. Customers can still get the support and services they need 24/7 by visiting verizonwireless.com/support/, calling 800.922.0204 or using the MyVerizon app.

Spectrum/Charter Communications Response to COVID-19 | Spectrum/Charter| Waive late fees and not terminate service for customers who are facing difficult economic circumstances as a result of the COVID-19 pandemic. Additionally, Spectrum is offering broadband and Wi-Fi access for 60 days, beginning March 16, 2020, to households with K-12 and/or college students who do not already have access to a Spectrum broadband subscription. Fees for a new student household installation will be waived. To enroll, call (844) 488-8395.

Cox Communications Response to COVID-19 |Cox Communications | For the 60 days beginning March 13, 2020, Cox will not terminate service to residential or small business customers because of an inability to pay their bills due to COVID-19. The company will also waive late fees incurred as a result of economic circumstances related to COVID-19 and open Cox Wi-Fi hotspots to help the public stay connected.  Cox is helping get families in need connected to the internet through our Connect2Compete program. Starting today Cox is offering limited-time, first month free of Connect2Compete service, $9.95/month thereafter. Until May 12, 2020, they are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs. They are also offering resources for discounted, refurbished equipment through our association with PCs for People. A Learn from Home toolkit for schools, including instructions on how to fast-track eligible students without internet access is also available.